Refunds, Without the Runaround.

Policy Overview

This Refund Policy applies to eligible purchases made through IAmTaylorSymone.com.

Because I AM Taylor Symoné offers physical products, digital downloads, courses, business workshops, and business-related services, refund eligibility depends on the type of product or offering purchased.

Please review this policy before completing your purchase. Product pages, registration materials, or separate service agreements may include additional terms that apply to a specific offering.

Physical Product Returns

Eligible physical products may be returned within 14 calendar days of confirmed delivery.

The return request must be submitted to the I AM Taylor Symoné team within the applicable return window.

Products sent back without first requesting a return may not be accepted or processed.

Return eligibility is subject to the product condition requirements explained below.

Return Conditions

To be considered for a return, an eligible physical product should be returned in substantially the same condition in which it was received.

Items showing signs of wear, washing, use, alteration, damage after delivery, or other conditions that prevent resale may be ineligible for a refund.

Non-Returnable Items

Certain products and purchases are generally not eligible for return because of their format, use, or delivery method.

A defective, damaged, incorrect, or technically inaccessible purchase may still be reviewed separately under the applicable sections of this policy.

Damaged, Defective or Incorrect Orders

Please inspect your physical order after delivery.

If an item arrives damaged, appears defective, or you receive a product that does not match the item ordered, contact the I AM Taylor Symoné team as soon as possible.

Include your order number and clear photographs of the product, packaging, shipping label, and affected area when relevant.

Depending on the circumstances and available inventory, an approved resolution may include a replacement, exchange, store credit, or refund.

Digital Products & Downloads

eBooks, digital planners, downloadable guides, templates, worksheets, and other digital products are generally considered final sale after successful delivery or access.

This is because a digital product cannot be physically returned once the file or access has been provided.

A refund is not normally provided because a customer changes their mind, purchases the wrong digital product, does not use the product, or no longer wants the file after delivery.

The team may first attempt to restore access, replace a file, correct delivery, or resolve the technical issue before a refund is considered.

Courses & Educational Content

Online courses, business courses, training programs, recorded education, and downloadable course resources may provide immediate or scheduled access to protected educational content.

Once substantial course content has been accessed, streamed, viewed, or downloaded, the purchase is generally final sale unless otherwise stated on the applicable course page.

Lack of participation, failure to complete a course, a change in personal schedule, or dissatisfaction with personal results does not automatically qualify a purchase for a refund.

Verified duplicate charges or unresolved technical access issues may be reviewed by the support team.

Business Workshops & Live Events

Business workshops may be provided as live virtual experiences, in-person events, or on-demand workshop access.

Cancellation and refund eligibility may depend on the specific workshop, event date, venue commitments, digital access provided, and terms displayed during registration.

Workshop-specific terms shown on the registration or product page will apply to that workshop.

Failure to attend a scheduled live workshop or event does not automatically qualify the registration for a refund.

If I AM Taylor Symoné cancels a paid workshop and no replacement date, credit, or comparable alternative is provided, affected registrations will be reviewed for an appropriate refund.

White Label & Business Services

White Label Media Website packages and other business, strategy, media, or digital services may involve project planning, onboarding, research, account setup, design, development, content work, or other customized services.

Refund and cancellation terms for these services may be stated in a proposal, invoice, service agreement, statement of work, package details, or other written project terms.

Where a separate written agreement exists, that agreement controls the applicable project-specific payment, cancellation, deposit, and refund terms.

Work already completed, approved milestones, third-party costs, purchased resources, and work performed before a cancellation request may be non-refundable to the extent described in the applicable service agreement.

Sale & Final Sale Items

Products clearly marked Final Sale are not eligible for a standard return or change-of-mind refund.

Promotional and sale items may have different return conditions when those conditions are clearly identified on the applicable product page or during the promotion.

A damaged, defective, or incorrectly delivered item may still be reviewed by the team regardless of a promotional price or Final Sale designation.

How to Request a Return

Before shipping an item back, contact the I AM Taylor Symoné team.

Do not send a return to an address found on a shipping label, social media profile, or third-party website unless that address has been confirmed for your return.

Return Shipping

For standard eligible returns, customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect and the team confirms another arrangement.

Original shipping charges are generally non-refundable unless a refund of those charges is required because of an error attributable to the seller or otherwise required under applicable law.

We recommend using a trackable shipping method for approved physical returns.

I AM Taylor Symoné is not responsible for a return package that cannot be verified as delivered to the approved return destination.

Return Inspection

Returned physical products may be inspected after they are received.

The team may review the item's condition, tags, packaging, signs of wear, order information, and whether the return was submitted within the applicable return window.

Sending an item back does not automatically guarantee approval of a refund.

If a returned product does not meet the applicable return conditions, the refund request may be denied.

Refund Processing

When a refund is approved, the refund will generally be submitted to the original payment method used for the eligible transaction.

The time required for the refund to appear may depend on the payment provider, bank, or card issuer.

I AM Taylor Symoné does not control the processing time of a financial institution after an approved refund has been submitted through the applicable payment system.

We do not charge a standard restocking fee for an approved eligible return under this policy.

Exchanges

Exchanges are subject to product and variation availability.

If you need a different size, color, or eligible physical product variation, contact the team before sending the original item back.

An exchange cannot be guaranteed when the requested replacement item is sold out, discontinued, or no longer available.

The team may provide a refund, store credit, or other available resolution when an approved exchange cannot be completed.

Order Cancellations

If you need to cancel a physical product order, contact the team as soon as possible.

A cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Digital purchases may be delivered automatically after successful payment. Once digital access or a download has been provided, the digital product provisions of this policy apply.

Workshop, course, and service cancellations are subject to the applicable sections of this policy and any offering-specific terms.

Shipping Delays & Unshipped Orders

Physical product delivery estimates may be affected by inventory, fulfillment, shipping carriers, weather, holidays, address issues, and other circumstances.

Where an order cannot be shipped within an applicable promised timeframe, the order will be handled consistent with applicable requirements and the circumstances of the order.

If you have concerns about an unshipped order, contact the team with your order number so the order status can be reviewed.